Customer Service

 Contact Information & Frequently Asked Questions

Couple happily moving into the new home

RFA & COVID-19


Are you facing financial hardship due to COVID-19 or unforeseen financial circumstances? Please click below to fill out a payment assistance request form.






Have you heard?


RFA Capital Holdings Inc. (RFA) has officially acquired Street Capital Bank of Canada.

As part of the acquisition, we’re excited to announce that Street Capital is joining the RFA brand. Rest assured, there are no changes to your current mortgage. Please continue to contact our customer service team or log in to our online portal for your servicing needs.




Want to speak to a representative?


Select a phone number below based on the first digit of your mortgage number.
phone
Numbers Starting with 4



1.866.325.2563 or 416.593.9343 (fax)




RFA Bank of Canada
Mortgage Servicing Centre
Suite 1200, North Tower
100 University Avenue
Toronto, ON
M5J 1V6
Numbers Starting with 6, 7, 8 or 9



1.833.228.6312 (fax)




RFA
Mortgage Servicing Centre
Suite 100 - 451 Phillip St
Waterloo, Ontario
N2L 3X2


Forgot your mortgage number? Not a customer? No worries—give us a call or email us at:

647.259.7873 or 1.877.416.7873 647.259.7874 or 1.877.905.7873 customerservice@rfabank.ca

Frequently Asked Questions





About Our Mortgages

*Please review your mortgage documentation or contact Customer Service to determine if any of these options apply to you.


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