Customer Service.

Need help with your mortgage? That's what we're here for.

We provide mortgages through RFA Bank of Canada & RFA Mortgage Corporation. It’s important to know who your mortgage is with before you continue.

Don’t know who your mortgage is with? Please call 647.259.7873 or 1.877.416.7873 to confirm.

RFA Bank of Canada Customer Service.

We can quickly & effectively address any needs you may have.

Below you will find the contact information & FAQs for RFA Bank of Canada. 

Speak to a Representative.

Contact information is based on the first digit of your mortgage number.
Starting With 4

Call: 1.866.939.5005
Fax: 1.866.325.2563 OR 416.593.9343
Email: [email protected]

RFA Bank of Canada
Mortgage Servicing Centre
Suite 1900, 16 York Street
Toronto, ON
M5J 0E6

*This is not our head office

Starting with 1, 6, 7, 8 or 9

Call: 1.833.228.5697
Fax: 1.833.228.6312 OR 1.866.370.0657
Email: [email protected]

RFA
Mortgage Servicing Centre
Suite 100 - 451 Phillip St.
Waterloo, Ontario
N2L 3X2

*This is not our head office

Other Services.

Concerns or Feedback?

We've developed a complaints procedure that will help us quickly and effectively address any complaints you may have.

Click the link to view our guide.

Seniors.

We're committed to supporting the unique needs of our clients ages 60 and over.

Click to learn more.

Frequently Asked Questions.

Our Mortgages.

Our Deposit Products.

Our Privacy Policy.

 

*Please review your mortgage documentation or contact Customer Service to determine if any of these options apply to you.

Where Are We Located?

Our Head Office.

RFA Bank of Canada
145 King Street, Suite 300, Toronto, Ontario, M5H 1J8

RFA Mortgage Corporation
145 King Street, Suite 400, Toronto, Ontario, M5H 1J8

Phone: 1.877.416.7873 | 647.259.7873
Fax: 647.259.7874 | 1.877.905.7873

Office Hours
Monday to Friday
8:30 AM - 5:00 PM ET

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RFA’s residential mortgage lending business is operated by RFA Bank of Canada, a federally regulated Schedule I Bank, and RFA Mortgage Corporation. We’re committed to continuously evolving to better serve Canadians.

RFA Bank of Canada is a member of the Canadian Deposit Insurance Corporation (CDIC). We offer Guaranteed Investment Certificates through a contracted national network of Canadian Investment Regulatory Organization (CIRO) regulated deposit dealers.

The maximum insurance protection for CDIC-eligible GICs is subject to applicable limits.

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All rights reserved.

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