Need help with your mortgage?
That's what we're here for.
Speak to a representative.
Contact info is based on the first digit of your mortgage number.
Starting with 4
Call: 1.866.939.5005 |
|
Fax: 1.866.325.2563 OR 416.593.9343 |
|
Email: customer@rfabank.net |
|
Mail: RFA Bank of Canada Mortgage Servicing Centre Suite 1900 - 16 York Street Toronto, ON M5J 0E6 *This is not our head office (see below for address) |
|
Starting with 1, 6, 7, 8 or 9
Call: 1.833.228.5697 |
|
Fax: 1.833.228.6312 OR 1.866.370.0657 (Bridge Loan Request Payout) |
|
Email: rfa@lenderservices.ca |
|
Mail: RFA Mortgage Servicing Centre Suite 100 - 451 Phillip St Waterloo, Ontario N2L 3X2 *This is not our head office (see below for address) |
|
Log in |
Forgot your mortgage number? Not a customer? No worries—call or email us at:
647.259.7873 or 1.877.416.7873 • 647.259.7874 or 1.877.905.7873 • customerservice@rfabank.ca
Other services.
Click an item to learn more.
-
Customer Service
Looking for assistance with your existing mortgage?
Call us toll free at 1.877.416.7873 or email customerservice@rfabank.ca.
Broker Services
Want to become an approved broker with RFA? If you have any questions about the products and services we offer, or to sign-up with RFA, please contact a member of our sales team.
Deposit Services
If you have a question about your GIC, a redemption requests or are in need of additional information, please contact the registered deposit dealer from which you purchased your GIC.
For registered deposit dealers looking to distribute our GIC products, please email Deposits@rfabank.ca, providing your name, company, contact information, and any specifics about your request.
Resolving Your Complaints
If you have a question about resolving your complaints, please review the following document: Customer Service Guide Regarding Complaints.
Solicitors
For mortgage forms, FAQs, other important content, and pre/post closing contact information, please visit our Solicitors page.
Frequently Asked Questions
About Our Mortgages
-
I'm moving. Can I take my mortgage to my new property?*
We provide many options to our customers who are seeking to purchase their next home.
One common option is to Port Your Mortgage. Porting a mortgage means that you will move your existing mortgage from your old property to your new property.
Porting a mortgage is a great way to avoid prepayment charges normally incurred when you break your mortgage early. Porting allows you to keep your existing interest rate, features, and remaining term of your mortgage.
Your specific rights to port a mortgage are contained in your mortgage documentation.
For more information on Porting your mortgage or for other options, please contact Customer Service to speak with a mortgage specialist.
I'm moving. Can the buyer take over my mortgage?*
We provide many options to our customers who are seeking to purchase their next home.
For clients who are moving to their next home, we offer the ability to have the purchaser of your existing property Assume Your Mortgage. Allowing a purchaser to assume your mortgage provides them certainty in their financing arrangement and allows you to avoid costly prepayment charges and miscellaneous expenses associated with discharging a mortgage.
All mortgage assumptions are subject to approval and subject to qualifying conditions on the person(s) who will be assuming the mortgage.
For more information on mortgage Assumptions or other options, please contact Customer Service to speak with a mortgage specialist.
Renewing Your Mortgage
Is your mortgage getting close to maturity? Approximately 90 days before your maturity date we will mail you a renewal package for you to review, initial, sign, and return to us without having to requalify.
For more information please visit our Renewals information page.
Refinancing Your Mortgage*
Looking to take some of the equity out of your house to help you pay for a home renovation, consolidate debt, pay for your children's education, or whatever your own unique situation demands?
Our Refinance page may help answer any questions you may have. Need more information? Our professional mortgage specialists can work with you to determine the best Refinance solution for you. Contact our mortgage servicing centre today!
Prepaying Your Mortgage
You may have the right to pay down your mortgage subject to certain terms and conditions listed in your mortgage documentation. If you choose to pay down your mortgage by an amount that is greater than the amount allowed in your mortgage documentation, early prepayment charges may apply. The amount and method of calculation of these penalties is described in your mortgage documentation. You can estimate potential prepayment charges by using our calculator located here. More information about RFA Bank prepayment is available here and at the Financial Consumer Agency of Canada website. To arrange a prepayment, please contact our mortgage servicing centre.
Rates For the Purpose of Interest Rate Differential (IRD) Prepayment Penalty Calculations
For fixed rate mortgages, the calculation of a prepayment penalty will depend on, among other things, an IRD calculation which for most of our customers is dependent on current interest rates. See the tables to determine current regular/posted interest rates. These rates are subject to change and your calculation will only provide you with an estimate.
If you need assistance in calculating your IRD or have any questions about prepayment penalties please call a Customer Service Centre located at the top of this page.
Terms Regular Rates/
Posted Rates*Solutions Rates** 1 Year 6.64% 3.29% 2 Year 5.94% 3.54% 3 Year 4.84% 4.05% 4 Year 4.69% 4.64% 5 Year 4.59% 5.04% RFA Bank Prime 6.45% *Regular Rates / Posted rates effective September 24, 2024 at 12:01 am ET.
**Solutions rates effective March 31, 2020 at 11:59 pm ET.
The above rates are compounded semi-annually, not in advance and are subject to change at any time without notice. Changes occurring in the last 24-48 hours may not yet be reflected above.
If you need assistance in calculating your IRD, please contact our customer service centre located at the top of this page.
Protect Your Family With Mortgage Life and Disability Insurance
Buying a home is one of the single largest purchases you will make in your lifetime. It is also an investment in your family’s financial future—an investment that needs to be protected.
We offer our mortgage clients Credit Security Plan life and disability insurance underwritten by The Manufacturers Life Insurance Company. In the event something happens to you, Credit Security Plan will protect your family's home and most important financial asset. Every eligible applicant is approved for some kind of coverage.
Don’t leave your mortgage unprotected and your family’s home at risk. Ask us about adding Credit Security Plan to your mortgage today.
To find out more read our Credit Security Plan Brochure or contact our mortgage servicing centre.
Fee Schedule*
Below is a link to a document containing a list of fees which you may have to pay during the term of your mortgage should any of circumstances listed in the document arise. We charge these fees in order to compensate us for the work we are doing in order to accommodate your request, rather than being a penalty charged by us against you.
Reference to these fees is also included in your mortgage documentation although the situations under which a fee may be charged or the amount of any fee may change over time.
To download our current Fee Schedule, please click here.
To download our current Solutions Fee Schedule, please click here.
To download our current Alternative Fee Schedule, please click here.
*Please review your mortgage documentation or contact Customer Service to determine if any of these options apply to you.
About Our Deposit Products
-
How do I open a bank account?
Thank you for your interest in obtaining a deposit account. Unfortunately, at this time our deposit product suite is limited to GICs sold through the IIROC regulated deposit dealer network. To stay on top of all upcoming news and events, we encourage you to sign up for future communications using our Contact Us form.
How do I buy a GIC?
Our GIC products are currently only available through a network of IIROC regulated deposit dealers. For more information please visit our GIC information page.
Privacy Policy
-
Our Privacy Policy
We recognize the importance of protecting individual privacy and the sensitivity and confidentiality of personal information. Please visit our Privacy Policy information page for more detail.
Where are we located?
Head office.
RFA
1 Yonge Street, Suite 2401
M5E 1E5
1.877.416.7873
647.259.7873
647.259.7874 (Fax)Office Hours
Monday to Friday 8:30am - 5:00pm
Back to Top