COVID-19 Relief Request


If you are an RFA client facing financial hardship due to COVID-19, we're here to help.

At this time we are receiving a high volume of calls and emails requesting mortgage assistance. To serve you better, we're asking clients to use the form below to submit a request to our customer service team.


An RFA customer service representative will contact you as soon as possible. We are currently working toward a turnaround time of 3-5 business days.


  1. Complete and submit the form below.
  2. If you provided a valid email address, you will receive an email acknowledging your request. If you do not receive this email please check your spam filter.
  3. Together, we will review your payment obligations, your current situation, and discuss available options.

Requests will be actioned in order of receipt. Additional calls and emails will not speed up your resolution time.

We understand this is a stressful time for our clients. Your patience is greatly appreciated as we try to help each client in need. We hope you and your loved ones are healthy and safe during this difficult time.