If you're facing financial hardship due to COVID-19, we're here to help.
Check out our Frequently Asked Questions (FAQs) below to learn more about your mortgage payment deferral options.
What assistance is available if I have been impacted by COVID-19 due to being laid off, illness, or acting as a caregiver?
Our mortgage deferral program allows you to automatically defer up to 1-month’s worth of mortgage payments, and on a case-by-case basis, up to the equivalent of 3 months of mortgage payments. After 3 months, we may offer further deferrals on a monthly basis, based on your individual situation. Please note, you may only receive a total of six months’ worth of deferrals.
Deferral requests may take up to 5 business days to complete. If your regular payment is within the 5 days, your payment will still be withdrawn as expected and your deferral request will be applied to the following payment.
Are there fees? There are no fees for deferring a mortgage payment.How does the mortgage payment deferral work?
A mortgage payment deferral means that you will not make your regularly scheduled principal and interest payment for a period of up to six months. The interest that you haven’t paid during the deferral period will be added to your outstanding mortgage balance. You will pay more interest over the life of your mortgage, and this will affect the total amount you owe as your mortgage balance will increase. We do not offer interest-free deferrals.
When you begin making regular mortgage payments again, your payment amount will not change during the term of your mortgage and the length of your term will not be extended. When you renew your mortgage, your payment amount will be automatically adjusted to ensure that your mortgage is paid off at the end of your original amortization period.If I deferred a mortgage payment will my credit score be affected
Don't worry – your credit score will not be affected for requesting a mortgage payment deferral! Deferred mortgage payments will not be reported to the credit bureaus as missed mortgage payments.
If you requested a deferral and we were unable to process it before your payment date, you will not be reported to any credit bureau agencies in the event of non-sufficient funds (NSF). We will apply the deferral retroactively.What happens to my property tax payment?
The property tax portion of your payment will still be collected on the regular payment date. Property tax payments are not subject to the mortgage payment deferral program.How can I defer a mortgage payment?
Please complete and submit the request form found on this page below our FAQs.Are there any fees associated with deferring a mortgage payment?
No! There are no fees associated with the mortgage deferral program.How many mortgage payments can I defer?
Our mortgage deferral program allows you to automatically defer up to 1-month’s worth of mortgage payments, and on a case-by-case basis, up to the equivalent of 3 months of mortgage payments. After 3 months, we may offer further deferrals on a monthly basis, based on your individual situation. Please note, you may only receive a total of six months’ worth of deferrals. The COVID-19 situation is continually developing and any changes to this program will be noted on our website.I’ve submitted a request and have not heard back. What does that mean?
You will receive a confirmation email after submitting our online request form. This will confirm that we have received your form and will process your mortgage payment deferral as requested. Any payment within 5 business days of your online request will still be withdrawn as expected and your deferral request will be processed for the following payment date.
Please keep in mind that our call, email, and online request volumes are very high. As a result, our response times are longer than normal. Be sure to check your spam and junk folders if you have not received a confirmation email.I’ve deferred my mortgage payment, but I need more assistance. What should I do?
To request another mortgage payment deferral, please complete and submit the request form found on this page below our FAQs. You may submit a new request the day after your last regular mortgage payment was deferred. Please note, we need 5 business days’ notice to make a change to an upcoming payment, and you may only receive up to six months’ worth of deferrals.How can I cancel a mortgage payment deferral?
Please complete and submit the cancellation request form found on this page below our FAQs.What is your response time for emails and voicemails?
We are experiencing a high volume of calls and emails at this time. As a result, our response time may be up to 10 business days. Our team is working hard to help each of our customers as quickly as possible. If you sent us a payment deferral request and we are/were unable to process it before your next payment, we will be refunding any non-sufficient funds (NSF) fees charged and you will not be reported to any credit bureau agencies.
Thank you for your patience as we do our best to support all of our customers in need.
Please select an option below.
Back to Top